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Warranty Policy

ITEM WARRANTY PERIOD
Frame (Most Brands) 1 Year 1
 - Burberry 2 Years
 - ByWP 2 Years
 - Coach 2 Years
 - ic! berlin LIFETIME Exclusively from us
 - onono titan LIFETIME Exclusively from us
 - Ray-Ban 2 Years
 - Tom Ford 2 Years
Lens 1 Year 1
1 Warranty period may differ for certain brands.

 

ITEM DEFECTS WHAT IS COVERED WHAT IS NOT COVERED
Frame 2
  • Damaged nose pads
  • Damaged or loose hinges
  • Discoloration
  • Dislodged jewels or logos
  • Stripped screws
  • Damage resulting from accidents or natural disasters
  • In the event item is lost
  • Deliberate misuse
  • Negligence or lack of care
  • Unauthorised modification
  • Wear and tear
Lens 2
  • Cracks not caused by misuse
  • Peeled coatings
  • Damage resulting from accidents or natural disasters
  • In the event item is lost
  • Deliberate misuse
  • Negligence or lack of care
  • Unauthorised modification
  • Wear and tear
2 Manufacturing defects are subjected to manufacturer's assessment.

 

For procedures on how to return item(s), please read our Returns & Exchanges Policy.

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