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Returns & Exchanges

At Sin Chew Optics, we offer the best customer service you will experience and 100% guarantee on the quality of our products!

We want you to love what you purchased as much as we loved making and preparing it for you. Furthermore, we value vision health above all. However, there are times when the product you received doesn’t quite live up to your expectations. E.g. the frame doesn't fit your face, or on second thought the color isn’t right, or the lenses make you dizzy, or you accidentally selected monthly instead of daily contact lenses when making a purchase, or even selected the wrong power/bc! Either way, you’re just not satisfied with what you've purchased.

 

Don't Worry!!

 

KEEP CALM AND CONTACT US by Sin Chew Optics

 

Within 30 days, by visiting our retail outlet or directly contact us to let us know how we can help.

Please do not hesitate to return any product that you did not find satisfactory and we’ll be more than happy to reimburse you for it. We’d also love to help you find the perfect substitute for it. Reach out to us by visiting our retail outlet, calling and chatting with us, or message/email us and we’d be happy to assist you on finding your perfect replacement.

 

 

RETURNS DUE TO COLOUR, FIT, SIZE OR OTHER PREFERENCES
NON-PRESCRIPTION EYEWEAR
  • 100% Full Refund.
  • Customer pays return shipping cost. Alternatively, you can drop by our retail shop.
  • All original packaging must be included.
PRESCRIPTION EYEWEAR
  • Purchased price refunded minus 50% of lens price*
  • Customer pays return shipping cost. Alternatively, you can drop by our retail shop.
  • All original packaging must be included.
* All prescription lenses are custom-made and, therefore, cannot be resold.

 

RETURNS DUE TO DAMAGED OR INCORRECT ORDER
ALL EYEWEAR
  • 100% Full Refund.
  • We will cover return shipping cost*.
  • All original packaging must be included.
* Coverage of return shipping cost is subject to our preferences of courier. Please kindly contact us for the arrangement. Alternatively, you can drop by our retail shop for an immediate resolution.

 

Find out more about our Warranty Policy.

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