Shipping & Delivery
Shipping & Delivery
Every order ships from our Singapore retail shop at Thomson Plaza. Find your region below for shipping costs and delivery times, and check the handling time for your lenses — custom lenses are made to order before they ship.
Your shipping cost
🇸🇬 Singapore
Free SmartPac delivery on every order. No minimum spend.
| Option | Cost | Timeline |
|---|---|---|
| SmartPac (SingPost) | FREE | 2–3 working days after dispatch |
| Self-collect at our shop | FREE | By prearranged date — wait for our notification |
Remember to add the handling time for your lens type (see below) — custom lenses are edged before your order is dispatched.
🌏 Asia-Pacific
Flat SGD 20 express shipping. Estimated delivery: 3–7 working days after dispatch.
| Shipping option | Cost |
|---|---|
| Express (3–7 working days) | SGD 20 |
Countries in this zone: Malaysia, Australia, Hong Kong SAR, Indonesia, South Korea, Taiwan, Thailand.
Local import duties and taxes, where applicable, are the recipient's responsibility.
🌍 Africa & Middle East
Flat SGD 60 express shipping. Estimated delivery: 3–7 working days after dispatch.
| Shipping option | Cost |
|---|---|
| Express (3–7 working days) | SGD 60 |
This zone carries a higher rate because courier costs to these destinations are significantly more expensive than other regions.
Local import duties and taxes are the recipient's responsibility.
🌐 Everywhere else
Flat SGD 50 express shipping. Estimated delivery: 3–7 working days after dispatch.
| Shipping option | Cost |
|---|---|
| Express (3–7 working days) | SGD 50 |
This covers all destinations not listed above, including the United States, United Kingdom, Europe, Japan, China and Brunei.
Customs duties, import VAT/GST and courier handling fees are set by your destination country and are the recipient's responsibility.
Handling time
⏱️ How long before my order ships?
Custom lenses and contact lenses need time to be edged and prepared before your order is dispatched. Add this to the delivery time for your region:
| Lens type | Time required |
|---|---|
| Single-Vision Lenses | 1–2 working days |
| Single-Vision Tinted/Sun Lenses | 3–5 working days |
| Blue Filter/Computer Lenses | 1–2 working days |
| Progressive Lenses | Up to 10 working days |
| Photochromic Lenses | Up to 10 working days |
| Progressive + Photochromic Lenses | 10–14 working days |
| Polarized Lenses* | Up to 14 working days |
| Mirrored Lenses* | Up to 14 working days |
| Contact Lenses | 1–3 working days |
*Manufactured and edged in France.
📦 How do I track my order?
Online tracking is available for all destinations. Once your parcel is dispatched, you'll receive your tracking number by email.
Tracking information after despatch from Singapore is subject to the destination post's availability.
Self-collection @ retail shop
🏬 Collect your order in person
For those who still love brick & mortar — you may self-collect your order at our retail shop, free of charge.
Sin Chew Optics
301 Upper Thomson Road #01-05
Thomson Plaza, Singapore 574408
Self-collection disclaimer
Available only in Singapore. Due to the nature of custom lenses on glasses as well as contact lenses (especially astigmatism), self-collection is based on our retail shop availability and a prearranged collection date. Please wait for our notification before coming down.
All prices are in SGD and charged at checkout. Shipping rates shown are flat per order, regardless of parcel weight. Rates last updated 17 July 2026.