0

Your Cart is Empty

FAQs

Making a Purchase

Do you have free shipping? Do you ship to?
Yes, we do provide free shipping with an order above $100 SGD and we ship worldwide. Singapore & Malaysia orders are all entitled to free shipping with orders from $0 SGD. Learn more about our free worldwide shipping details here.
Is a prescription required for getting a pair of glasses?
Yes & no. If you are purchasing just the frame with prescription lenses, prescription will be required. If you are purchasing just the frame with neutral lenses, prescription is not required. Our shop is able to do an eye test for you and then process the pair of prescription glasses accordingly. Book a free eye test online or visit our optical shop directly.
Do you provide eye tests for children?
Yes, we provide eye tests for children at our shop. Our optometrist is able to perform eye tests for children under 8 years old. Book a free eye test online or visit the shop directly.
What payment modes do you accept?
Retail shop: We accept Cash, VISA, MasterCard, AMEX and NETS.
Online: We accept VISA, MasterCard, AMEX, Paypal and Apple Pay.
Can you send products by post?
Yes. We can send products to you via a delivery service such as SingPost. Please feel free to ask our shop staff for more details.
Can you make lenses with the same degree as my existing pair of glasses?
Absolutely. Please visit our shop and bring along your existing pair of glasses with the lenses so we check the degree and make a new set of lenses. Alternatively, we also accept other forms of record of the degree, such as doctor’s prescription. *There may be circumstances where we are unable to check the degree due to scratches or damaged coating on the lenses.
Is it possible to do an eye test without making a purchase?
Yes. We provide free eye test with no purchase needed.
How long does it take to make the glasses?
We can process your glasses between next working day to 10 working days depending on the type of lenses, power and custom work involved. Find out more about our shipping time here.

 

 

Product Information

Which eyewear are for men, which eyewear are for women?
If you asked us, to be honest, eyewear such as eyeglasses and sunglasses have no predetermined gender - neither the color nor the shape. We can recommend, but it boils down to you own choice. There isn’t a universal decree that dictates blue are for men or red are for women. Lucky for you, more choices! =)

One great example is cat eye shape eyewear - thanks to advertising and social medias. It was generally well-suited for women. May be an acquired taste, but recently, there has been a huge growing trend of men, celebrities alike, donning cat eye sunglasses.

Eyewear is very personal. Not every person have the same face contours. Not every person have the same preferences. What separate yourself from the crowd or determine yourself unique from others is your personal preferences.

Free from constraint, let loose your feral flair.

Is it possible to buy just the frames?
Yes.
Do you offer thinner lenses?
Yes. Our lenses range from thin and light 1.56 Index Aspheric Lenses to Ultra High Index 1.74 Aspheric Lenses.
Is there an additional fee for astigmatism correction?
It depends. Generally, there is no additional fee regardless of astigmatism or degree for standard lenses. However, prestigious lens labels have additional fees for astigmatism correction.
Can you make reading glasses?
Yes. Our reading glasses are at the set price indicated on the frames.
Do you offer lenses with UV protection?
Yes. All lenses at Sin Chew Optics come with UV protection which can reduce over 99% of UV rays reaching the eyes.
Can you make prescription glasses with progressive lenses?
Yes. However, progressive lenses have to be done at our shop due to the complexity of customisation and comfort level require for individuals.
Can you make prescription glasses with polarized lenses?
Yes. However, there is a processing time up to 14 working days as polarized lenses are manufactured and edged in France. *Polarized lenses cannot be used for half-rim or rimless frames.
Can you make prescription glasses with mirrored lenses?
Yes. However, there is a processing time up to 14 working days as mirrored lenses are manufactured and edged in France. *Mirrored lenses cannot be used for half-rim or rimless frames.
 Can you make prescription glasses with transition lenses?
Yes. *There is a processing time up to 7 working days.
Can you make frame with lenses that have no degree?
Yes. Neutral power (+0.00) lenses will be used. These lenses also come with UV protection. You may also choose PC (Blue Shield)/Computer lenses with neutral power.
Do you have frames for children?
Yes, we do.
Can you change the lenses of glasses purchased from elsewhere?
Yes. At Sin Chew Optics, we do not charge you extra for using your own frame, we do advise this is done at your own risk and you will be asked to sign a small disclaimer, saying you understand this to be the case. If the frame has too many obvious signs of extreme wear and deterioration or any cracks in it, we will advise against this and in some cases we will not accept the frame for reglaze. In the vast majority of cases we are happy to change the lenses for you, at your own risk.
I would like to reserve a limited edition or collaboration product.
Not a problem! We accept reservations of limited edition or collaboration products. However, as such items usually come in limited qualities, we apologise if we are unable to accept your reservations.

 

 

Lens Information

Can I make an exchange for the prescription on my lenses that is not suitable for me?
Yes, you can. We know nobody wants discomfort or blurred vision. So within the first 60 days, if you experience discomfort or if you feel the degree is not suitable for you, please inform us and we will gladly change them for you.
My lens has become scratched. Does the warranty cover this?
Unfortunately, no. The warranty from various lens manufacturers does not cover scratched lens.
I am bothered by the lens thickness. Is it possible to make them thinner?
Yes, it is possible. Please contact us or speak directly to us at the shop. We will offer you the most suitable lenses based on your degree. Do note that there may be occasions when we cannot meet your required lens thickness due to your degree and the size/shape of the frames.
I had my new lenses made with the same degree as my current pair of glasses. However, my vision seems different. Why is this so?
The change in your vision could be due to the shape and the fitting of the frames. *If you are not comfortable with your vision, please visit our shop so we could confirm your degree and adjust the frames and the fitting accordingly. Kindly bring your glasses to our shop within the warranty period.

 

 

After Sales Service

What after sales service do you provide?
We provide an unprecedented lifetime after sales services at no charge. These services include change of nose pads, adjustment and tightening of screws, adjustment of fitting and eye test.
Is it possible to return an item?
Yes, we accept returns provided the item remains in pristine condition. Please read our Returns & Exchanges Policy.
There is a scratch on the lens. Can you do something about it?
We are unable to repair or remove scratches on lenses. However, we may be able to change the lenses depending on the condition of the frames.
Can you adjust the fitting of frames purchased from elsewhere?
We are happy to adjust the fitting of your frames for free. *This service may not be available for some frames due to constraints in the frame condition.
Can you change my contact lenses power after purchased?
For all our customers, if you accidentally purchased and received the wrong power or perhaps a few months down the road your eye power changes, we are happy to change the power of your contact lenses at no charge. *This service is only available to our customers who purchased the contact lenses from us.
We're Giving Away A $100 Gift Card Every Week!

WILL YOU BE THE NEXT LUCKY WINNER?