Hello! How sweet of you to leave a review about inaccurate account of what actually happened and after what we have discuss over the email. But let's clear the haze and offer a spoonful of honesty for our readers.
Firstly, you did not received your lenses because the given shipping name and address were inaccurate, which is the reason SingPost could not deliver your parcel. I think this goes without saying that everyone knows that it is the responsibility of the buyer to provide correct name and address. This will facilitate the delivery process and ensure you receive your parcel. Well, your details were wrong in the first place. (Details can be found on attached image below)
Secondly, 'no SingPost tracking given'? Once a parcel is shipped, there is a shipping confirmation email with tracking. Clearly you did not check your email. We even told you that in a separate email. That's two notifications! Your parcel tracking is SM300850504SG, which you can track
https://www.singpost.com/track-items. To keep a record, we have screenshot SingPost website of the details:
https://i.imgur.com/SRU1seB.png
Lastly, we were gracious and helpful throughout our prompt email responses that all happened within the same day. We extended our service to offer you options and even refund which you did accepted and being told of when it will be process. Attached are images of the email conversations, so readers can judge for themselves.
https://i.imgur.com/aN5jhfc.png https://i.imgur.com/hvZFTem.png
We have did what we can do to assist you on all aspects of this order even though it clearly isn't our fault. Even after this, we will still welcome you with open arms and jovial personality if you ever come back. =)
'Don't let today's disappointments cast a shadow on tomorrow's dreams.'
